be our next advocate – leverage our experience

be our next advocate – leverage our experience

who we do it for

We at SFI count some of the world’s best and biggest brands as our clients.
When you work with us, you take advantage of this expertise
at all phases of our collaboration.

We at SFI count some of the world’s best and biggest brands as our clients.
When you work with us, you take advantage of this expertise at all phases of our collaboration.

industries we service

We provide advice, service and software solutions
to a broad range of clients in the following industries:

Food & Beverage Retail

Manufacturing

Pharmaceutical

Finance

qualified by experience in compliance solutions

We have spent more than 25 years partnering with companies across numerous industries to supply innovative consumer service and compliance control software solutions to handle their consumer problems.

We take pride in keeping our clients satisfied with a solution that
ensures they can –

  • easily supply their consumers with the information they need,
  • resolve cases quickly,
  • ensure management receives the right compliance reporting information in real-time.

Our solutions support your Corporate Compliance – QMS, CAPA. Including:

  • Good Manufacturing Processes
  • Good Warehousing Practices
  • HACCP certification
  • BRC – Global Standard for Food Safety
  • SQF Compliance and Integrity Program
  • ISO related Standards
  • Service Level Agreements

see who we work for …

you’re in good company

McDonald’s Australia

“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald’s,
we feel that SFI are part of our
business family, working towards a
common goal of providing outstanding
service to our customers.”


Consumer Feedback Centre

PZ Cussons Australia

“CARE has streamlined our
approach to consumer services
– improving the efficiency of our
consumer responsiveness &
providing critical & timely
information for our entire
business.”


Consumer Services

Goodman Fielder

“SFI are very receptive
to ideas, are keen to share their
knowledge & have a great
passion for CARE.  Would
highly recommend their
CARE product.”



Consumer Advisory Centre

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”


Consumer Contact Team

Arnott’s Biscuits

“Thank you SFI for the support
and technology provided.  The
CARE software has helped
Arnott’s Biscuits significantly
improve the way we manage
consumer inquiries.”



Consumer Contact Centre

you’re in good company

McDonald’s Australia

“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald’s,
we feel that SFI are part of our
business family, working towards a
common goal of providing outstanding
service to our customers.”


Consumer Feedback Centre

Arnott’s Biscuits

“Thank you SFI for the support
and technology provided.  The
CARE software has helped
Arnott’s Biscuits significantly
improve the way we manage
consumer inquiries.”



Consumer Contact Centre

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”


Consumer Contact Team

Goodman Fielder

“SFI are very receptive
to ideas, are keen to share their
knowledge & have a great
passion for CARE.  Would
highly recommend their
CARE product.”



Consumer Advisory Centre

PZ Cussons Australia

“CARE has streamlined our
approach to consumer services
– improving the efficiency of our
consumer responsiveness &
providing critical & timely
information for our entire
business.”


Consumer Services