engage with your
consumers, your brands
& your teams

engage with your consumers, your brands & your teams

engage with your consumers, your brands & your teams

engage with your consumers, your brands & your teams

Customer Experience Case Management software with a core focus on compliance control.  Built to monitor your customer contact and to ensure your product quality is maintained and enjoyed by your consumer.

Customer Experience Case Management software with a core focus on compliance control.  Built to monitor your customer contact and to ensure your product quality is maintained and enjoyed by your consumer.

CARE manages all phases of contact with your consumer and navigates you through your compliance processes with superior communication capabilities that aid the processes for improved quality control.

Beginning with your Consumer Relations team capturing the complaint, incident information or receiving feedback from your consumers, CARE’s power is in its workflow and task management capability.

From complicated and powerful to simple and straightforward workflows, CARE drives these actions to your individuals and/or teams at your different site locations helping to streamline your compliance processes.

CARE has the intelligence to collect information from all types of sources and channels such as social media, email, web ‘product feedback’ forms and record all through the same comprehensive reporting process.

Once the necessary information has been collected and entered, CARE’s rules-based workflows route the incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation.

benefits of CARE

Easy to use,
unites your team

Intuitive software, built with the knowledge that its’ use in your organisation will be wide ranging; from your Consumer Relations, Compliance, R&D teams, to the factory floor etc.

We use your processes
& escalation to drive CARE

Integrating your processes, business rules & triggers for escalation into CARE means faster turn around between your teams, sites & a timely response to your consumer.

Designed to be
Flexible

All forms/fields/interfaces are catered to your defined processes & labelled in your ‘speak’.
We configure CARE to suit your individual business requirements & its modular nature means it can scale as your business grows.

Personalised look & feel, speaks your language
The interface of the application is personalised to your company branding i.e. your logo, icon &
colours.  CARE caters for your international DC’s or sites by automatically translating to the language of choice, providing a localised & more user-friendly experience.

Robust application
No matter how many brands,
consumer interactions or workflows
you have, CARE can manage it.
CARE captures your brands, products,
product information – i.e. cost, image of
product, store locations & keeps this data
up-to-date with data updates being made autonomously.

Help protect your brand
Some of the largest brands trust us to help
them prevent loss & improve customer satisfaction using CARE for every part of
the brand protection process – incident management, investigations & analysis.

benefits of CARE

Easy to use,
unites your team

Intuitive software, built with the knowledge that its’ use in your organisation will be wide ranging; from your Consumer Relations, Compliance, R&D teams, to the factory floor etc.

We use your processes
& escalation to drive CARE

Integrating your processes, business rules & triggers for escalation into CARE means faster turn around between your teams, sites & a timely response to your consumer.

Designed to be Flexible
All forms/fields/interfaces are catered to your defined processes & labelled in your ‘speak’.
We configure CARE to suit your individual business requirements & its modular nature means it can scale as your business grows.

Personalised look & feel, speaks your language
The interface of the application is personalised to your company branding i.e. your logo, icon &
colours.  CARE caters for your international DC’s or sites by automatically translating to the language of choice, providing a localised & more user-friendly experience.

Robust application
No matter how many brands,
consumer interactions or workflows you have, CARE can manage it.
CARE captures your brands, products, product information –
i.e. cost, image of product, store locations & keeps this data up-to-date with data updates being made autonomously.

Help protect your brand
Some of the largest brands trust us to help them prevent loss & improve customer satisfaction using CARE for every part of the brand protection process –
incident management, investigations & analysis.

Benefits of CARE


Easy to use,
unites your team

An intuitive software, built in mind
knowing its use in your organisation
will be wide ranging from your
Consumer Relations, Compliance,
R&D teams, to the factory floor etc.


We use your processes
& escalation to drive CARE

Integrating your processes, business
rules & triggers for escalation into
CARE means faster turnaround
between your teams, sites & a
timely response to your consumer.


Designed to be Flexible
All forms/fields/interfaces are
catered to your defined processes
& labelled in your ‘speak’.
We configure CARE to suit your
individual business requirements
& its modular nature means it can
scale as your business grows.


Personalised look & feel,
speaks your language

The interface of the application
is personalised to your company
branding i.e. your logo, icon &
colours.  CARE caters for your
international DC’s or sites by
automatically translating to the
language of choice, providing
a localised & more user-
friendly experience.


Robust application
No matter how many brands you
have, consumer interactions or
workflows, CARE can manage it.
CARE captures your brands,
products, product information –
i.e. cost, image of product, store
locations & keeps this data
up-to-date with data updates
being made autonomously.


Help protect your brand
Some of the largest brands trust
us to help them prevent loss &
improve customer satisfaction
using CARE, for every part of
the brand protection process –
incident management,
investigations & analysis.

CARE features and functionality

  • CARE is your knowledge base – storing all your Products, Brands, Data sheets, Raw materials and Stores and Countries where your product is sold.

  • House unlimited checklists, forms, questionnaires etc. all in your format and with your corporate branding.

  • Automated Responses – CARE can understand, source and respond to consumer requests via email/ chat with pre-scripted responses.

  • Unlimited Users – No limits to the number of users, teams, dept.’s – (Consumer Relations, Compliance, R&D), sites in your business when using CARE.

  • Reporting – Identify product performance, analyse and track data and deliver daily and weekly executive reports capturing critical trends and highlight news.

  • Embed directly in the body of the email the report/form or alert. No need for an attachment.

  • Smarter Capture – When capturing case data CARE recognises (using its workflow intelligence) which fields are required and further assists/ reduces time with auto-complete and type-down functionality.

  • CARE uses the latest technology to ensure your consumer’s data is protected from cyber fraud and crime.

  • Protecting your reputation – CARE uses threshold and real-time alerts/ reporting to notify you early of issues and to initiate actions/ investigation to minimise/ prevent fall out.

  • Identify fraudulent repeater activity – CARE detects fraudulent activity at the initial stage, detecting the questionable claims early to reduce cost for your business.

  • Maintain fulfilment – CARE will back up and maintain your fulfilment strategy and process. Maintaining a record in each case detailing monetary compensation, product exchange, free samples etc.

  • Integrate easily with your phone system – CARE can identify what state, country the customer is calling from, know if they have called before and what brand they are calling about.

CTM is an advanced workflow engine that allows you to define workflows,
triggers and escalation paths and manage and assign CARE tasks.

CTM makes work seamless by allowing your teams to see what needs to be done, how, by who and by when making managing your cases easier and gaining efficiency throughout your organisation.

CTM’s power is in its’ workflow ability, from the complicated and powerful to the simple and straightforward, CTM drives required actions to your individuals and/or teams regardless of their location.

Responding via CTM links you directly to the case workflow by nominated responsibility for input and updates directly back to CARE.

benefits of CARE Task Manager

Manages cases
of any complexity.

Keeps everything organised
& visible to the teams / team
members as set per your
compliance framework.

Seamless escalation
via your trigger points.

Seamless team communication,
reducing the need for emails
clogging up your inbox.

Real-time responses for
your consumers.

CTM can also integrate into
your email if you prefer to work
from your inbox.

benefits of CARE Task Manager

Manages cases
of any complexity.

Keeps everything organised
& visible to the teams / team
members as set per your
compliance framework.

Seamless escalation
via your trigger points.

Seamless team communication,
reducing the need for emails
clogging up your inbox.

Real-time responses for
your consumers.

CTM can also integrate into
your email if you prefer to work
from your inbox.

Advantages of CARE Task Manager

Manages cases
of any complexity.

Keeps everything organised
& visible to the teams / team
members as set per your
compliance framework.

Seamless escalation
via your trigger points

Seamless team
communication, reducing
the need for emails
clogging up your inbox.

Real-time
responses for your
consumers.


CTM can also integrate into
your email if you prefer to work
from your inbox.

An advanced reporting tool enabling you to generate custom detailed reports
with granular scheduling and extensive publishing options. UpClose empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web.

benefits of UpClose

‘Industry recognised’
reporting tool.

Reports can be exported
as HTML, displayed on
your portal site or emailed.

Recurring reports can be
set up to be sent daily, weekly
fortnightly etc. You choose
the frequency.

Reports are personalised
to your company branding
i.e. your logo & colours.

UpClose enables you to
consolidate your different
brands into a single report.

Extensive chart gallery
to choose from in
viewing your data.

benefits of UpClose

‘Industry recognised’
reporting tool.

Reports can be exported
as HTML, displayed on
your portal site or emailed.

Recurring reports can be
set up to be sent daily, weekly
fortnightly etc. You choose
the frequency.

Reports are personalised
to your company branding
i.e. your logo & colours.

UpClose enables you to
consolidate your different
brands into a single report.

Extensive chart gallery
to choose from in
viewing your data.

Benefits of UpClose

‘Industry recognised’
reporting tool.

Reports can be exported
as HTML, displayed on
your portal site or
emailed.

Recurring reports can be
set up to be sent daily, weekly
fortnightly etc. You choose
the frequency.

Reports are personalised
to your company branding
i.e. your logo & colours.

UpClose enables you to
consolidate your different
brands into a single report.

Extensive chart gallery
to choose from in
viewing your data.